FAQs

What is an Electronic Cigarette?

An electronic cigarette is a personal vaping device that mimics the characteristics of smoking cigarettes without the harmful chemicals, odor, or second-hand smoke.

What is E-liquid?

E-liquid is the fluid that fuels the Electronic Cigarette. It is what provides the nicotine solution and the flavoring to your Electronic Cigarette. It creates the vapor in which you exhale that mimics the traditional smoke from analogue cigarettes. E-liquid should be stored in a cool, dry place away from children, pets and sunlight exposure.

How do I pay for my order?

Our mode of payment is cash on delivery for all orders.

What are your delivery charges?

We offer free delivery on all orders above 1000 PKR. Orders under 1000 PKR will be charged with a 200 PKR delivery fee.

Can I collect my products in person?

We only offer our products for home delivery via courier from warehouse.

What type of warranty do you offer?

We test every product before shipping it to customers. Considering the nature of the products, we only offer defective on arrival warranty on hardware purchases. However if you’re having an issue with a product purchased from us, we will do our best to resolve it. Please inform us of a product that arrived defective within 24 hours of receiving the product.

What is your return policy?

All sales are final without any exchange or refunds. We ensure that the products are sourced from verified suppliers only, so there’s a very minor possibility that the product you received should have any issue. However, if you’re having an issue we will try out best to resolve it.

In some exceptional cases like defective on arrival or damaged in transit, we can accept returns for exchange. To be eligible for exchange, you must first email us with detailed pictures within 24 hours of receiving the products at contact@aromalfog.com to alert us of the damage. After receiving acknowledgment from our side, return the damaged item to us by courier. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available we will give you an option of buying alternate products from our website.